Well begun is half done – in our experience, it’s essential for any project, to form a accurate and succinct problem statement from the commencement of the project, to achieve a successful outcome. Therefore, it’s essential to devote resources for creating a mutual understanding of the underlying consequences, issues and problem areas that form the project. This method challenges the project team's different understandings, so you can reach a shared agreement on the starting point of the project. The exercise is to describe the causes of the core problem and the consequences related to different interest groups and to the system.
Book at least two hours with the project team and if possible other key stakeholders. In advance, select one or more problems (example: “Companies feel overlooked by job centers, when in the process of hiring”) you want to unfold throughout the workshop. Print out our template or draw the circle and headlines on paper and write the selected problem in the center of the template.
Focus on one problem at a time, and work from the center out, of the template. Ask the team, what are the reasons for the problem in focus? (Example: “Job centers have too little time” or “There are no direct contact between job centers and companies”).
Now, focus on the target group. What are the consequences of the problem for the target group? (Example: “Companies don’t get a qualified workforce”)
Last, look at how the problem affects the system (example: “Job centers are overworked when wrongfully aiming their resources in trying to match jobs with unemployed”)
This method should have given the team a common ground to work from when forming a problem statement and setting a project plan. Use the outcome of the workshop to direct the actions taken to solve the problem and reach the aimed effect.