Standard Cost Model, meet design anthropology
Design anthropology takes on-site interaction as the starting point for policy design. We visited 10 hauliers to understand how safety regulations materialise in practice. We were shown around their trucks and premises, tagged along on rides and witnessed on- and off-loadings.
“The trucks with cranes need to be taken out of operation for test requirements more often than trucks without cranes. If I do the math, half a day quickly adds up to a revenue loss of €400. Why can’t the crane be tested during the annual check like the rest of the truck?”
Christopher – one of the truck drivers we visited
By talking and observing, we uncovered what the regulations really required, and were able to identify regulations that were perceived as costly. We then used the Standard Cost Model framework to measure the costs of those regulations in terms of time spent, direct costs and foregone production. Altogether, we identified 15 regulatory burdens that could probably be reduced through changes to regulations. Some of these were incredibly simple – like combining numerous annual tests into one, saving millions of euros in the process.