User insights
27. February 2018
08:30 - 09:30

The closer a service is developed to the people who will use the service, the more effective it will be. In 2017 we worked with Rigshospitalet to make this statement a reality for seriously ill patients.

At this MindLabMorning, Susanne Friis-Hasché, Ward Sister at Rigshospitalet (Copenhagen University Hospital), talk about how the experiences of patients and their relatives in regard to an illness turned out to be important elements of good treatment pathways, and how to motivate employees to do their work with an eye to future improvements in a large, busy organisation.